Return and Refund

Return & Refund Policy
Effective Date: 03/16/2025

At LeviWave.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, please review our return and refund policy below.

1. Eligibility for Returns

• Items must be returned within 14 days of delivery.
• Products must be in unused, unworn, and original condition with tags and packaging intact.
• Certain items, such as sale items, undergarments, and personalized products, may not be eligible for return.
• Proof of purchase (order number or receipt) is required for all returns.

2. Return Process

• To initiate a return, contact us at support@leviwave.com with your order details and reason for the return.
• Once your return request is approved, we will provide return instructions.
• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• We recommend using a trackable shipping method as we are not responsible for lost or undelivered returns.

3. Refunds

• Once we receive and inspect your return, we will notify you via email.
• Approved refunds will be processed within 14 business days to your original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.

4. Exchanges

• We offer exchanges for different sizes or colors, subject to availability.
• If the desired item is unavailable, we will issue a refund or store credit.

5. Damaged or Defective Items

• If you receive a damaged or defective product, please contact us within14 days of delivery with photos of the item and packaging.
• We will provide a replacement or full refund at no additional cost.

6. Late or Missing Refunds

• If you have not received your refund after the stated processing time, please check with your bank or payment provider.
• If the issue persists, contact us at support@leviwave.com for assistance.